Open today 8 AM – 5 PM ★ 4.5 173 reviews 820 Birmingham Dr, Cardiff Call (760) 436-1820 Directions

Legal

Privacy Policy

Cardiff Car Wash ("Cardiff Car Wash," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our location at 820 Birmingham Drive, Cardiff-by-the-Sea, California 92007, use our website at cardiffcarwash.com, purchase a wash or detailing service, sign up for a membership, or communicate with us by phone or email.

By using our website or services, you agree to the collection and use of information as described here. If you do not agree, please do not use the website.

Who We Are

Cardiff Car Wash is a family-owned, full-service hand car wash and auto detailing business operating at 820 Birmingham Drive, Cardiff-by-the-Sea, California 92007. We share our lot with separately operated, commonly-owned businesses (including the Cardiff Valero). This Policy applies to cardiffcarwash.com; affiliated businesses and their websites maintain their own privacy policies.

Information We Collect

Information you provide directly. When you contact us, sign up for a membership, or redeem an offer, we may collect your name, email address, telephone number, vehicle information (make, model, and license plate — used to identify your membership at the gate), and any other details you choose to share.

Payment information. Membership and online payments are processed by our payment processor, Stripe, Inc. Your card number is transmitted directly to Stripe over an encrypted connection; we do not store full payment-card numbers on our systems. Stripe's handling of your information is described in Stripe's own privacy policy.

Information collected automatically. When you use our website, we and our service providers collect certain information through cookies, pixels, and similar technologies — including IP address, browser and device type, operating system, referring pages, pages viewed, clicks, time on page, and approximate location derived from IP. We use Google Tag Manager, Google Analytics 4, and Google Ads measurement services for this purpose (see our Cookie Policy).

Information from third parties. We may receive information from our payment processor, advertising and analytics platforms, and publicly available sources (for example, reviews you post publicly on Google or Yelp).

Sensitive personal information. We do not knowingly collect sensitive personal information as defined under the CCPA/CPRA in the ordinary course of business. If you apply for employment with us, application materials you submit are used only for hiring purposes.

How We Use Your Information

  • To provide wash, detailing, and membership services — including identifying your vehicle's membership by license plate at check-in
  • To process payments and manage recurring membership billing through Stripe
  • To respond to inquiries and customer-support requests
  • To send service communications about your membership (confirmations, billing, changes)
  • With your consent, to send promotional communications, which you may unsubscribe from at any time
  • To measure website performance and advertising effectiveness, including conversion tracking for Google Ads
  • To operate, secure, and improve our website and services, prevent fraud, comply with legal obligations, and enforce our terms

How We Share Information

We share personal information only as described below:

  • Service providers that perform services on our behalf under contracts limiting their use of the information — including Stripe (payments), Google (analytics, tag management, and advertising measurement), our website hosting providers, and the provider of our online membership signup system
  • Affiliates and commonly-owned businesses on this lot, where necessary to operate the business
  • Legal and safety — to comply with valid legal process, respond to lawful government requests, enforce our terms, protect rights, and prevent fraud or harm
  • Business transfers — in connection with a merger, acquisition, or sale of business assets (personal information would remain subject to this Policy)
  • With your consent — where you direct or authorize disclosure

We do not sell personal information for money. However, our use of third-party advertising cookies (such as Google Ads measurement and remarketing) may be considered "sharing" of internet activity data for cross-context behavioral advertising under the CCPA/CPRA. You can opt out at any time — see our Do Not Sell or Share My Personal Information page, or enable Global Privacy Control in your browser, which we honor automatically.

Your California Privacy Rights (CCPA / CPRA)

California residents have the following rights regarding personal information we collect:

  • Right to know the categories and specific pieces of personal information we collected, the sources, purposes, and recipients
  • Right to delete personal information we collected about you, subject to certain exceptions
  • Right to correct inaccurate personal information
  • Right to opt out of the sale or sharing of personal information
  • Right to limit the use and disclosure of sensitive personal information
  • Right to non-discrimination for exercising your privacy rights — we will not deny services, charge different prices, or provide a different level of quality

To exercise any of these rights, email info@cardiffcarwash.com or call (760) 436-1820. We may need to verify your identity before responding. You may designate an authorized agent to submit a request on your behalf (written authorization required).

We will respond to verifiable requests within 45 days, subject to one 45-day extension where reasonably necessary. If we decline a request, we will explain why.

Global Privacy Control (GPC)

We honor browser-based Global Privacy Control signals. When our website detects a GPC signal, advertising cookies and ad-personalization signals are automatically disabled for your visit, which operates as a valid opt-out of "sharing" under the CCPA/CPRA.

Cookies and Tracking Technologies

See our Cookie Policy for the full list of cookies we use and your choices for controlling them.

Data Retention

We retain personal information only as long as necessary for the purposes described in this Policy, to comply with legal, accounting, or tax requirements, resolve disputes, and enforce agreements. Membership account records are retained for the life of the membership plus the period required for tax and accounting purposes. Marketing lists are retained until you unsubscribe. Google Analytics data is retained for up to 26 months.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will promptly delete it.

Security

We use reasonable administrative, physical, and technical safeguards designed to protect personal information, including encrypted connections (HTTPS) across our website and PCI-compliant payment processing through Stripe. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Third-Party Links

Our website links to third-party websites and services (including Google Maps, Yelp, and our online membership signup and payment pages). We are not responsible for the privacy practices of third parties and encourage you to review their policies.

Changes to This Policy

We may update this Policy from time to time. When we do, we will revise the "last updated" date at the top. Where required by law, we will provide additional notice of material changes.

Contact

Cardiff Car Wash
820 Birmingham Drive, Cardiff-by-the-Sea, California 92007
Email: info@cardiffcarwash.com
Phone: (760) 436-1820

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